Where settings are involved, an administrator will need to make amendments in Edulink One.
This could be that your school is using email addresses from the network held in LDAP rather than in SIMS. Check your settings in the login area of the admin section. If it is set to LDAP, this means they’re likely missing from there and need to be added (usually by IT Support in a school).
Once they have been added, Edulink One will require a cache refresh to pull them through.
MIS Compatibility
