A ‘Network connection error’ message occurs if Edulink One cannot access one of the following URLs:
- https://www.edulinkone.com (or your on-site Edulink One URL)
- https://provisioning.edulinkone.com
- https://login.edulinkone.com
Please ensure your school’s firewall allows access to all of these URLs. Sometimes schools have more than one firewall, for example, one for wired networks and one for WIFI. Please ensure the URLs are allowed on both firewalls.
If you are still experiencing problems, contact Edulink One support as there may be other issues causing the error. If you are a parent, learner or employee, contact your school IT support who may be able to help with the network error.
For more on the installation of Edulink One, see our guide on installing the SIMS Agent.
