If a teacher has submitted their register on time, but Edulink One is still saying the register is overdue, it is likely that the missing register notification is coming from SIMS.
The Missing Register Notification is usually found on the home page in SIMS.net. Scroll to the bottom of the home page to find the Missing Registers Notification.
This issue is often caused because there is an extra child on the register in the tables that doesn’t show in the front end of the database (either because they still have curriculum or group memberships to a reg group after their date of leaving or before their date of arrival).
To find the student causing the issue, go to Focus-> Person-> Staff, search for the member of staff that has the affected group and open their record. Then, choose Staff Groups from the Links panel on the right-hand side of the screen. Click on the group that is showing on the Missing Registers Notification. This will show you a list of the students— if you see a child with brackets around their reg group then that is the one causing the problem.
If not, then open the teacher’s register and look for students appearing in Personnel but not on the register.
Once you have the child, you can look at the curriculum assignments or reg group memberships that this child has to the group and fix the dates which are outside of their ‘on roll’ dates.
If the student doesn’t have any memberships to this class, please run validate memberships by going to Tools-> Validate Memberships.