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How Do I Configure Document Messaging?

To configure Document Messaging for your school, for example when you need to send out reports, you must first have your Communicator tab set up in the administration settings. This is an important first step, otherwise, you will be unable to send documents to the parents’ or learners’ email addresses.

To set up your Communicator tab, see the following article Configuring the Communicator Tab.

However, if your school already has Communicator configured, your Edulink One administrator must log in to their Edulink One account and access the Administration settings in the cog at the top left corner of the homepage.

Next, select the Documents tab to configure the Document Messaging function in the user interface.

Select the Document tab in the Administration settings to configure document messaging for your school.
Documents Tab

Importantly, the Documents tab allows you to configure two functions in the user interface: Document Messaging, which allows you to send documents, for instance, reports to parents and learners, and Documents which displays SIMS linked documents in a PDF format.

Configuring Document Messaging

The Document Messaging settings are the five fields in the Documents tab.

Document Messaging Settings
Document Messaging Settings

To begin, if your school plans to send reports to parents and students by email, you must have the Allow sending reports by email setting turned ON. Once enabled, the message subject and body will appear along with a field requesting you to select authorised employees that can send messages.

Allow sending reports by email must be turned ON to allow document messaging.
Allow sending reports by email

Allow these employees: Select authorised employees that can send documents, such as progress reports, to parents and learners. This might be a member of the admin team, a data manager, or a member of SLT that has responsibility for school documents.

Allow these employees authorisation to send documents.
Allow these Employees

Default Reply To Email: This sets the default ‘reply to’ email address within the messages sent out to parents.

Default Reply to Email

Report Email Subject: The subject line of the email detailing the content of the report and which child it is for. The default email subject includes variables, but this can be customised by schools.

The subject of the email being sent.
Report Email Subject

Report Email Body: The message that will be sent to parents regarding their child’s report. The default message includes variables, including the parent’s title, forename and surname, as well as the document file name, learner’s forename and surname and a summary of the document. This can be customised to reflect your school’s needs.

The body (text) of the email being sent.
Report Email Body

Resetting Your Email Changes and Saving

To return to default settings after changes have been made to the email subject and body, select the Set Default button.

Set default button to return your subject and body to default.
Set Default Button

Next, a confirmation message appears asking you if you would like to return to the default setting.

Confirm your data reset.
Confirm Default Reset

Lastly, Press Yes to continue resetting the email subject and body to default, or No to cancel.

Click the Save button to finish configuring the document messaging settings.
Save Button

To finish setting up Document Messaging, press the Save button at the bottom of the Documents tab.

If you are planning on setting up Documents at the same time, continue to the settings below.

Run a Cache for Document Messaging

You can run a cache to send a document quickly, for instance, a student medical note. To do this, you must first go to the administration settings.

On the main welcome page of the administration settings, there is an option to run a cache refresh for a full sync or documents only.

Run a cache refresh for sending a document using document messaging.
Run Cache Refresh

Select a cache refresh for Documents Only.

Documents Only Cache Refresh
Documents Only Cache Refresh

If the cache is currently running and you need quick access to documents, you can tick the Force box and then Run Cache Refresh when you select Documents Only from the dropdown menu.

This gives you access to the documents needed for document messaging faster than a traditional cache.

Updated on 24 September 2021

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