{"id":9422,"date":"2021-10-15T12:28:02","date_gmt":"2021-10-15T11:28:02","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&#038;p=9422"},"modified":"2022-08-19T10:22:24","modified_gmt":"2022-08-19T09:22:24","slug":"unique-account-cannot-be-identified-error","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/unique-account-cannot-be-identified-error\/","title":{"rendered":"Unique Account Cannot Be Identified Error"},"content":{"rendered":"\n<p>When trying to log in using an email address that is not unique in Edulink One (such as when two parents use the same email address), it will also show an error stating a unique account cannot be identified.<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"303\" height=\"75\" src=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error.jpg\" alt=\"Unique Account Error\" class=\"wp-image-5829\" srcset=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error.jpg 303w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error-300x74.jpg 300w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error-50x12.jpg 50w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error-60x15.jpg 60w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/unique-account-error-100x25.jpg 100w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><figcaption>Unique Account Error<\/figcaption><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The parent must contact the school admin to reset the password because Edulink One cannot differentiate which parent account the email belongs to. As an administrator, if you wish to resend a reset password link, go to the administration settings and select the <a href=\"https:\/\/support.overnetdata.com\/knowledge-base\/how-do-i-create-login-accounts-for-users\/\">Login tab<\/a>. At the bottom of the screen, click the<strong> Load user accounts <\/strong>button and search for the user using the filters, e.g. user type or name. <\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"43\" src=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/load-user-accounts-button.jpg\" alt=\"Load User Accounts\" class=\"wp-image-5835\" srcset=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/load-user-accounts-button.jpg 225w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/load-user-accounts-button-50x10.jpg 50w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/load-user-accounts-button-60x11.jpg 60w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/load-user-accounts-button-100x19.jpg 100w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><figcaption>Load User Accounts button<\/figcaption><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the <strong>Actions <\/strong>column, click on the <em>envelope icon<\/em> to send them an email to reset the link. <\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"332\" height=\"210\" src=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts-.jpg\" alt=\"Load User Accounts: Actions\" class=\"wp-image-5833\" srcset=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts-.jpg 332w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts--300x190.jpg 300w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts--50x32.jpg 50w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts--60x38.jpg 60w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Actions-load-user-accounts--100x63.jpg 100w\" sizes=\"(max-width: 332px) 100vw, 332px\" \/><figcaption>Load User Accounts: Actions<\/figcaption><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Alternatively, you can use the <em>&#8216;refresh&#8217; icon<\/em> to manually reset the password and contact the user with their new password details.<\/p>\n\n\n\n<p>Press <strong>Save<\/strong> to return to the main setup area. <\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Save-Button-4.jpg\" alt=\"Save button\" class=\"wp-image-5840\" width=\"108\" height=\"66\" srcset=\"https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Save-Button-4.jpg 108w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Save-Button-4-50x31.jpg 50w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Save-Button-4-60x37.jpg 60w, https:\/\/support.overnetdata.com\/wp-content\/uploads\/2021\/08\/Save-Button-4-100x61.jpg 100w\" sizes=\"(max-width: 108px) 100vw, 108px\" \/><figcaption>Save Button<\/figcaption><\/figure><\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>When trying to log in using an email address that is not unique in Edulink One (such as when two parents use the same email address), it will also show an error stating a unique account cannot be identified. The parent must contact the school admin to reset the password&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[55],"ht-kb-tag":[350,122,389,390],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unique Account Cannot Be Identified Error - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"If you find that you are experiencing a &#039;unique account cannot be identified error&#039;, you need to contact your school to fix the issue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.overnetdata.com\/knowledge-base\/unique-account-cannot-be-identified-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unique Account Cannot Be Identified Error - 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