{"id":9039,"date":"2021-09-22T14:19:25","date_gmt":"2021-09-22T13:19:25","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=9039"},"modified":"2023-12-21T10:20:41","modified_gmt":"2023-12-21T10:20:41","slug":"why-wont-the-edulink-one-app-accept-my-password-reset","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/why-wont-the-edulink-one-app-accept-my-password-reset\/","title":{"rendered":"Why Won’t the Edulink One App Accept My Password Reset?"},"content":{"rendered":"\n

For manual<\/strong> accounts ONLY <\/strong>(Parent Accounts). <\/p>\n\n\n\n

If you have used the password reset link, and it seems like you have reset the password, but your Edulink One app won’t accept the password change, then it is likely you need to delete the existing credentials. <\/p>\n\n\n\n

Click the X to the right of your name before<\/em> you input the new password details. This will delete the existing credentials and allow you to save your new password.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Note:
This is only for an activated account. If you have not activated your account within the timeframe given by your school, you must contact your school to send you new account information before beginning.

If you are still having difficulties, contact your school.<\/p>\n\n\n\n

MIS Compatibility<\/h3>\n\n\n\n
\"MIS<\/figure>\n","protected":false},"excerpt":{"rendered":"

If you have used the password reset link, and it seems like you have reset the password, but your Edulink One app won’t accept the password change, then it is likely you need to delete the existing credentials. Click the X to the right of your name before you input…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[337,412,55],"ht-kb-tag":[351,353,264,288,350,352,122],"acf":[],"yoast_head":"\nWhy Won't the Edulink One App Accept My Password Reset? - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"If your Edulink One app won't accept a password change, then it is likely you need to delete the existing credentials.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.overnetdata.com\/knowledge-base\/why-wont-the-edulink-one-app-accept-my-password-reset\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Won't the Edulink One App Accept My Password Reset? 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