{"id":8581,"date":"2021-09-10T09:32:33","date_gmt":"2021-09-10T08:32:33","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=8581"},"modified":"2024-01-17T11:28:42","modified_gmt":"2024-01-17T11:28:42","slug":"why-are-employees-not-appearing-in-the-load-user-accounts-area","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/why-are-employees-not-appearing-in-the-load-user-accounts-area\/","title":{"rendered":"Why Are Employees Not Appearing in the Load User Accounts Area?"},"content":{"rendered":"\n

The following scenario demonstrates an issue administrators often have when users do not appear in the list of accounts. <\/p>\n\n\n

\n
\"Load
Why are my employees not appearing in load user accounts?<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Check they have logged in using their credentials<\/h2>\n\n\n\n

We have 3 members of staff who are not showing up on Edulink One\u2014 they already have set IDs, but do not appear in the list of accounts. Why are they not appearing? <\/p>\n\n\n\n

If you aren\u2019t using manual accounts and are checking in the Login<\/strong> tab under \u2018load user accounts<\/strong>\u2019, they won\u2019t appear here if they\u2019ve never logged in.<\/p>\n\n\n\n

This area displays manual accounts<\/strong> and anyone who has logged in before<\/strong>. Therefore, you must tell the members of staff that they must log in to their Edulink One accounts, using their existing<\/em> school credentials if using LDAP<\/strong>. <\/p>\n\n\n\n

If you are using Microsoft Online<\/strong> or Google accounts<\/strong>, you must use your existing <\/em>Microsoft Online or Google credentials to access Edulink One. <\/p>\n\n\n\n

If you use Moodle as your login source, users must use their Moodle account credentials<\/strong> to log in.<\/p>\n\n\n\n

For more information about logins, please see the following article<\/a>. <\/p>\n\n\n\n

Check the ‘Employee Status Filter’<\/h2>\n\n\n\n

Another reason staff might not appear in the ‘load user accounts’ table, is that they haven’t been allowed in the Admin tab. <\/p>\n\n\n\n

\"Admin<\/figure>\n\n\n\n

Edulink One administrators can select whether to allow or deny staff access to the system. If ‘deny access’ is selected, check the member of staff isn’t ticked. However, if ‘allow access’ is selected, you need to ensure all members of staff are ticked, this is especially important for any new staff joining the school. <\/p>\n\n\n\n

\"Employee<\/figure>\n\n\n\n

MIS Compatibility<\/h2>\n\n\n\n
\"MIS<\/figure>\n","protected":false},"excerpt":{"rendered":"

The following scenario demonstrates an issue administrators often have when users do not appear in the list of accounts. Check they have logged in using their credentials We have 3 members of staff who are not showing up on Edulink One\u2014 they already have set IDs, but do not appear…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[330,490],"ht-kb-tag":[255,264,288,254],"acf":[],"yoast_head":"\nWhy Are Employees Not Appearing in the Load User Accounts Area? - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"If your employees have set IDs and are still not appearing in the Load User Accounts Table, then it is likely they have not logged in before.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.overnetdata.com\/knowledge-base\/why-are-employees-not-appearing-in-the-load-user-accounts-area\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Are Employees Not Appearing in the Load User Accounts Area? 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