{"id":8487,"date":"2021-09-08T16:13:49","date_gmt":"2021-09-08T15:13:49","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=8487"},"modified":"2024-01-25T09:26:55","modified_gmt":"2024-01-25T09:26:55","slug":"how-do-i-send-login-details-to-parents-who-have-never-logged-in","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/how-do-i-send-login-details-to-parents-who-have-never-logged-in\/","title":{"rendered":"How Do I Send Login Details to Parents Who Have Never Logged in?"},"content":{"rendered":"\n

This article assumes you have Communicator set up. If you have not configured your school’s communicator<\/a>, you must do so before this step. <\/p>\n\n\n\n

Go to the Login tab, click Load user accounts, <\/strong>type ‘parent’ <\/strong>in the User Type <\/strong>filter and ‘never’ <\/strong>in Last login<\/strong>. A list of users who have not logged in (if you are using manual accounts) will appear.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

You can email all of the users who have not logged in using the envelope icon at the bottom of the load user accounts table. This will send login details to all users that have never logged in. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

When searching for applicant parents who haven’t logged in, type in ‘applicant’ in the search box labelled children. This will narrow down the list of users to only those applicants who have never logged in to Edulink One. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you do not have Communicator set up, you can export the filtered list to enable you to mail merge them.

Use the export<\/strong> button at the bottom of the load user accounts<\/strong> table

\"\" <\/p>\n\n\n\n

Parents Who Do Not Have Email Addresses<\/h2>\n\n\n\n

Furthermore, you can search for parents that do not have email addresses, using the variable !@<\/strong> in the Email <\/strong>column and typing parents in the User Type <\/strong>column. You can also only search for parents with email addresses by using the variable @ <\/strong>in the Email column. <\/p>\n\n\n\n

\"Load<\/figure>\n\n\n\n

You can scroll to the bottom of the table and click the Column Visibility<\/strong> button to bring up additional columns that you might need. In this instance, you would likely need the Address or Telephone columns<\/strong>, depending on how your school would prefer to gather information. You could also export the information to a CSV file to complete a mail merge.<\/p>\n\n\n\n

\"Column<\/figure>\n\n\n\n

Some schools export their no email list, call the parents and then add their details in SIMS. After a full cache<\/a>, the parents will be added. <\/p>\n\n\n\n

Checking for Parent Priority for Those That Haven’t Logged In
<\/h2>\n\n\n\n

You can also check which parent hasn’t logged in by selecting ‘Highest Priority’ <\/strong>in Column Visibility<\/strong>. This shows the priority of the parent listed in SIMS. This will enable you to contact those parents with the highest priority to get their email addresses.
<\/p>\n\n\n\n

\"Highest<\/figure>\n\n\n\n

MIS Compatibility<\/h2>\n\n\n\n
\"MIS<\/figure>\n","protected":false},"excerpt":{"rendered":"

This article assumes you have Communicator set up. If you have not configured your school’s communicator, you must do so before this step. Go to the Login tab, click Load user accounts, type ‘parent’ in the User Type filter and ‘never’ in Last login. A list of users who have…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[330,490],"ht-kb-tag":[264,288,221,10,215],"acf":[],"yoast_head":"\nHow Do I Send Login Details to Parents Who Have Never Logged in? - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"Send login details to parents (or other users) that have never logged in using the load user accounts button at the end of the login tab.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.overnetdata.com\/knowledge-base\/how-do-i-send-login-details-to-parents-who-have-never-logged-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Do I Send Login Details to Parents Who Have Never Logged in? 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