{"id":6356,"date":"2021-08-19T13:37:08","date_gmt":"2021-08-19T12:37:08","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=6356"},"modified":"2024-02-07T14:36:23","modified_gmt":"2024-02-07T14:36:23","slug":"setting-up-twilio-for-edulink-one","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/setting-up-twilio-for-edulink-one\/","title":{"rendered":"Setting Up Twilio for Edulink One"},"content":{"rendered":"\n

To set up an account on Twilio for Edulink One, you will be required to provide an email address and phone number (for 2 form factor authentication). Use the following link to set up an account https:\/\/www.twilio.com\/try-twilio<\/a>. <\/p>\n\n\n\n

For a list of Twilio-supported browsers see JavaScript Platform Overview – Twilio<\/a><\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"Twilio<\/figure><\/div>\n\n\n
<\/div>\n\n\n\n
\"Twilio:<\/figure>\n\n\n\n

Once on the dashboard screen, copy the account\u2019s SID<\/strong> (you will need this for the Edulink One settings). Ensure you keep this somewhere safe. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Click Account<\/strong> on the top right-hand side navigation and click on the API Keys<\/strong> and Tokens<\/strong> link, then the blue Create API Key<\/strong> button at the top right of the new screen.<\/p>\n\n\n\n

Give the key a name of your choice, select the region (USA) and leave the key type as standard.<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click the \u201cCreate API Key<\/strong>\u201d button.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Copy the SID and Secret keys and save them somewhere safe. You will need to copy these into Edulink One’s Parent Event settings. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Once you have set up the API Keys you also need to set up the video room type. To do this, click on ‘My first Twilio account<\/strong>‘ at the top left to return to the home screen, then select ‘Products’ and navigate to Video<\/strong>, then select Manage<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click on the Room<\/strong> Settings<\/strong> and change the room type to Go<\/strong>.<\/p>\n\n\n\n

Click the ‘acknowledge change<\/strong>‘ checkbox then Save<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

At this juncture, it is recommended that you add a top up to your account. Go to ‘Billing’ and ‘Upgrade Now’ to add a top up to your account. You will need to sign up with your school’s details before being able to top up as Twilio requires account details for this. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Return to your Parent Event Tab<\/a> <\/strong>to enter the Twilio Account SID. <\/p>\n\n\n\n

\"Parent<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Twilio Account SID<\/strong>: The account begins with AC. Paste the Account SID in Parent Event. <\/p>\n\n\n

\n
\"Twilio<\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Click settings<\/strong> on the left-hand side navigation and click on the API Keys<\/strong> link then the Create new API Key<\/strong> button.<\/p>\n\n\n

\n
\"Twilio:
‘Create New API Key’<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Give the key a name of your choice, and leave the key type as standard.<\/strong><\/p>\n\n\n\n

Click the \u201cCreate API Key<\/strong>\u201d button.<\/p>\n\n\n

\n
\"Twilio:
API Key<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Copy the key\u2019s SID and Secret and save it somewhere as you will need this information to enter into the Edulink One settings.<\/p>\n\n\n

\n
\"Twilio:
SID and Secret API Keys<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Enter the Twilio API Key and API Key Secret into your Parent Event<\/strong> tab<\/a> in Edulink One. <\/p>\n\n\n

\n
\"Parent
Parent Event Tab<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Twilio API Key<\/strong>: The API key begins with SK. Paste the API key in the Parent Event tab.<\/p>\n\n\n\n

Twilio API Key Secret<\/strong>: Only shown once <\/em><\/strong>in the key creation in the Twilio console. Paste the Twilio API Key Secret in the Parent Event tab. <\/p>\n\n\n

\n
\"Edulink
API SID and Secret Keys<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Before beginning a Parents’ Evening Event, you need to turn on your video in the Parents Evening settings in the Administration area. <\/a>This is required for video conferencing to work. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

If you are allowing parents to select a ‘guest’ to attend appointments, ensure that ‘Enable Guests’ is ON. <\/p>\n\n\n\n

\"Enable<\/figure>\n\n\n\n

Edulink One automatically selects the video conference method that is the most cost-effective for the school. If a parent has a guest on their booking, Edulink will automatically choose ‘group call’. However, if the parent does not have a guest, Edulink will choose the ‘go’ method (free). <\/p>\n\n\n\n

MIS Compatibility<\/h3>\n\n\n\n
\"MIS<\/figure>\n","protected":false},"excerpt":{"rendered":"

To set up an account on Twilio for Edulink One, you will be required to provide an email address and phone number (for 2 form factor authentication). Use the following link to set up an account https:\/\/www.twilio.com\/try-twilio. Once on the dashboard screen, copy the account\u2019s SID (you will need this…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[92,93,94,96],"acf":[],"yoast_head":"\nSetting Up Twilio for Edulink One - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"Set Up Twilio for Edulink One to allow video conferencing at your next Parent Event. 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