{"id":5825,"date":"2021-08-09T11:26:14","date_gmt":"2021-08-09T10:26:14","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=5825"},"modified":"2022-10-19T09:50:19","modified_gmt":"2022-10-19T08:50:19","slug":"username-or-password-error","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/username-or-password-error\/","title":{"rendered":"Username or Password Error"},"content":{"rendered":"\n

Trouble with usernames and passwords may result from a few factors and depends on which type of setup your school has. If your school is using the same login for Edulink One as your school account (known as LDAP), you will need to see your school IT department to resolve any issues. If you use a manual login (normally created for parents), then you can reset passwords yourself by following the instructions and link below. <\/p>\n\n\n\n

If two parents share the same email address, this will not work as Edulink One will not know which parent to send the new username and password to. It is recommended that parents have unique email addresses to avoid this issue. <\/p>\n\n\n\n

LDAP Logins<\/h2>\n\n\n\n

If this is an LDAP login, check the user is using the correct \u201cusername\u201d and \u201cpassword\u201d. This should be the same as their school login credentials.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Username
Username or Password Error<\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

When trying to log in using an email address that is not unique in Edulink One, it will also show an error stating a unique account could not be identified.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Unique
Unique Account Error<\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

As an administrator, if you wish to resend a reset password link, go to the administration settings and select the Login tab<\/a>. At the bottom of the screen, click the Load user accounts <\/strong>button and search for the user using the filters, e.g. user type or name. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"
Load User Accounts button<\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

In the Actions <\/strong>column, click on the envelope icon<\/em> to send them an email to reset the link. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Load
Load User Accounts: Actions<\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

Alternatively, you can use the ‘refresh’ icon<\/em> to manually reset the password and contact the user with their new password details.<\/p>\n\n\n\n

Press Save<\/strong> to return to the main setup area. <\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"\"
Save Button<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Manual Logins<\/h2>\n\n\n\n

If your school uses manual logins (normally for parents), then the user should try and reset their password from the Reset Login<\/strong> link<\/a> on the login screen.<\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"\"
Reset Login<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Simply enter your email address and follow the instructions. <\/p>\n\n\n\n

Note that if you are experiencing issues with your login reset, this could be down to a number of factors. Contact your school as they may be experiencing downtime. <\/p>\n","protected":false},"excerpt":{"rendered":"

Trouble with usernames and passwords may result from a few factors and depends on which type of setup your school has. If your school is using the same login for Edulink One as your school account (known as LDAP), you will need to see your school IT department to resolve…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[412,55],"ht-kb-tag":[10,209,122],"acf":[],"yoast_head":"\nUsername or Password Error - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"Username and password errors can be a result of a few issues, whether using LDAP or Manual accounts. 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