{"id":384,"date":"2021-05-26T10:22:12","date_gmt":"2021-05-26T09:22:12","guid":{"rendered":"https:\/\/support.overnetdata.com\/?post_type=ht_kb&p=384"},"modified":"2024-02-16T12:54:34","modified_gmt":"2024-02-16T12:54:34","slug":"how-does-a-parent-reset-their-password-parent-accounts-only","status":"publish","type":"ht_kb","link":"https:\/\/support.overnetdata.com\/knowledge-base\/how-does-a-parent-reset-their-password-parent-accounts-only\/","title":{"rendered":"How Does a Parent Reset Their Password? (Parent Accounts ONLY)"},"content":{"rendered":"\n

If your school uses Moodle you may need to contact the school to get your password changed as this will not be able to be done through Edulink One otherwise follow the instructions below:<\/p>\n\n\n\n

I have forgotten my password<\/strong><\/h2>\n\n\n\n

If you have forgotten your password, you can reset your password by logging in to https:\/\/www.edulinkone.com\/#!\/login<\/a> or direct to your school’s login page if you have it. <\/p>\n\n\n\n

If you don’t have a direct URL, type your school’s ID or postcode into the box provided and click Next<\/strong>. You will be taken to the login screen. <\/p>\n\n\n

\n
\"Edulink
Edulink One Screen<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

To reset your login, please click on Reset Login<\/strong>. <\/p>\n\n\n\n

\"Reset
Login Screen<\/figcaption><\/figure>\n\n\n\n
\"\"
App View<\/figcaption><\/figure>\n\n\n\n

Enter a valid email address to reset your password. You will be provided with a URL to reset your password. This is sent to the email address that the school have on record for you and where all your communications come from. Once you\u2019ve done this you will receive a reset email (check your junk folder if you don\u2019t seem to have received it).<\/p>\n\n\n\n

\"Reset<\/figure>\n\n\n\n
\"Phone
App View<\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

If you are still experiencing problems, contact your child’s school and they may be able to resolve the issue. <\/p>\n\n\n\n

Please note that some issues when resetting your password may be due to an SMTP error for your school. Don’t hesitate to get in touch with them if your password is not sent to you. It may be the school is sending a lot of emails and there could be a queue or there might be something wrong with their mailbox. They can get in touch with support at Overnet Data if they can’t resolve the issue.<\/p>\n\n\n\n

I want to change my password<\/strong><\/h2>\n\n\n\n

If you know your password but would like to change it, log in to Edulink One using your existing username and password. <\/p>\n\n\n\n

\"Login<\/figure>\n\n\n\n
<\/div>\n\n\n\n
<\/div>\n\n\n\n

Click on the settings<\/strong> cog at the top left corner of your screen. <\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"Settings
Settings Cog<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Select Change Password<\/strong>. <\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"Change
Settings<\/figcaption><\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

Type in your old password, then type your new password and confirm your new password by retyping it. Your password must be at least 8 characters in length<\/em>. Click Update<\/strong>. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Change<\/figure>\n\n\n\n
<\/div>\n\n\n\n

You have now changed your password.<\/p>\n\n\n\n

If you are having trouble with your password reset in the Edulink One app, see Why Won\u2019t the Edulink One App Accept My Password Reset?<\/a><\/p>\n\n\n\n

MIS Compatibility<\/h2>\n\n\n\n
\"MIS<\/figure>\n","protected":false},"excerpt":{"rendered":"

If your school uses Moodle you may need to contact the school to get your password changed as this will not be able to be done through Edulink One otherwise follow the instructions below: I have forgotten my password If you have forgotten your password, you can reset your password…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ht-kb-category":[412],"ht-kb-tag":[418,419,108,10,58],"acf":[],"yoast_head":"\nHow Does a Parent Reset Their Password? (Parent Accounts ONLY) - Edulink One Knowledge Hub - Overnet Data Support<\/title>\n<meta name=\"description\" content=\"Reset your password in Edulink One in two ways: first, for a forgotten password and second, for a password change. 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