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Why is my register still showing as overdue when it has been taken?

Edulink One pulls all registers from the MIS, meaning that the register has been marked as missing there. Once you have resolved the issue within your MIS, your registers will no longer show as overdue.

The minimum setting to check for missing registers in SIMS is 10 minutes and Edulink One’s minimum is 15 minutes. This discrepancy causes the register to appear overdue.

Edulink One looks at the missing registers in SIMS, but there’ll be a 5-minute window where Edulink One still thinks it’s missing. The scenario below demonstrates the issue:

If the register is due at 11:00 am, SIMS considers the register late at 11:10 am. Edulink One checks this and 5 minutes later, at 11:15 am, you will receive a notification of a late register. Therefore, Edulink One still thinks your register is missing if the register is taken at 11: 12 am, for example.

You can fix this in SIMS Missing Registers Notification. Select Focus, Home Screen and lastly scroll to the bottom to view the Missing Registers Notification.

Missing Registers Notification in Focus –>Home Screen

Select the down button to view options and select Configure.

Next, you can opt to change the settings from 10 minutes to 15 minutes which will solve the issue.

In summary, Edulink One looks at the SIMS missing registers and sends a notification based on the minimum time set in SIMS for late registers. Ultimately, you can choose whether you would like to amend the timing to match Edulink One within SIMS (15 minutes) or proceed as usual.

Updated on 26 May 2022

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