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Where Are My Received and Sent Messages in Edulink One?

Once your Communicator tab has been configured with your school’s SMS/SMTP details, you can create and receive messages in the user interface of Edulink One. To view your received and sent messages, you must first configure your Communicator tab, please see the following article on Configuring The Communicator Tab.

Login to Edulink One in the app or on the website, using your credentials to get started. Alternatively, if your school uses Microsoft or Google accounts, you can log in using your Microsoft or Google credentials by clicking the Microsoft or Google buttons.

Edulink One can only know if a message has been read from the app, not email or SMS.

Login to Edulink One

At the bottom of the home screen, you will see a Messages icon that holds all messages sent and received in Edulink One. Furthermore, it alerts users to new messages that they have not read. Clicking this icon opens the page for messages.

Messages: Envelope Icon
Communicator/ Messages location on the web-based interface

On the Communicator page, you will see two tabs on the left-hand side labelled Received and Sent which corresponds to emails or push notifications received from other users or from the Edulink One app, as well as any messages sent by the user.

Communicator Screen: Received Messages
Communicator/Messages Page

Received Messages

When you open the Messages icon, Edulink One opens to Received messages by default. Users can read any new messages in the reading pane; it is configured by date and time and opens to the latest message automatically. To view older received messages, users can scroll up or down or they can select page numbers at the bottom. All messages are dated and time-stamped.

Moreover, unread messages in your received messages are indicated by a red dot beside the name of the user messaging you.

Unread mESSAGE
Unread Email

If you would like to mark all of your messages as read, you can select the Mark all read button above your reading pane. You need to confirm this action by clicking Yes or No to proceed.

Mark All Read
Mark all read

Viewing Copied Staff

You can view other members of staff copied into messages sent by parents. To view copied staff, there is a button in the reading pane next to the sender’s name with three people on a blue background.

Copied Staff Overview
Copied Staff Button Overview

Press on the Copied Staff button to view the other members of staff copied in on the message.

Copied Staff Button
Copied Staff Button

A Sent To window opens with a list of all the employees copied into the message. If the employee has a red X next to their name, it indicates they have not read the message yet but have received it. The eye icon indicates that an employee has read a message and the reply icon indicates that an employee has responded to an email.

Sent To Window

To exit the Sent To window and return to Messages, click the OK button.

OK Button
OK Button

Archiving Messages

You can archive individual messages by clicking on the Archive button. You can also view your archived messages by ticking the Archive Box above the main reading pane.

Archive Messages
Archiving Messages

You can un-archive individual emails by pressing the Un-Archive button, returning them to your received messages.

Archive Box and Unarchive button
Archive Box and Un-archive Button

Replying to Received Messages

You can reply to messages from employees, learners and parents with the reply function in the reading pane.

Click the reply button if you would like to reply to a message received.

Reply to messages
Reply

You have several features that you can use in response to a received message.

Message Subject: You can include the subject of your message here.

Record in SIMS communications log: If you select this option, a duplicate message will be logged in SIMS.

Reply Screen

Select Template: You can select a global template that is available to all staff here, a template previously created or alternatively, you can create your own new template if you will be sending out this message frequently. You can do this by selecting +CreateTemplate in the bottom left corner of the message pane once you have written the template message.

If you choose to create a new template, you can name your template and select if you would like the template to be Global, meaning all staff would have access to this template.

+Create Template
+CreateTemplate

Once you have created your new template, you can write and edit the template. Press Update Template once you are ready to save your template. The signature that has been configured in the Communicator Tab will be on the bottom of your messages.

Update Template

For more information about configuring Email/SMTP for Communicator, see the following article How do I configure Email/STMP for Edulink One?

Toolbar: You can customise your replies by using the toolbar to select font size and family, bold, italic, underline, strikethrough, background and foreground colour, alignment and links (hyperlink).

Tool Bar
Toolbar

Attachments: You can add attachments to replies by using the attachment icon and selecting the document or image you wish to attach. All users can now add attachments in replies.

When you are finished composing your reply, select Send to reply to the original sender or select Back to return to your received messages.

Send and Back Buttons
Send and back buttons

Sent Messages

You can view your sent messages in the Sent tab of Communicator. To see the messages you have sent, click on the Sent tab.

You can scroll through your sent messages and select older messages using the page numbers at the bottom of the tab.

The latest sent message will be the first to appear in your sent tab. Clicking on the messages will allow you to read the content in the reading pane to the right. All messages are dated and time-stamped.

Sent Tab: Sent Messages
Sent Messages

Abort Message: There is an option to abort a sent message a few seconds after sending your message. This is helpful if you need to revise a message or if the message is no longer relevant.

Abort Message
Abort Message

Message Icons

Green check: The green check means that a message has been sent, but it is unread by the recipient.

Edulink One can only know if a message has been read from the app, not email or SMS.

Eye Icon: The eye icon indicates that your message has been read by the recipient.

Closed Eye Icon: One or more recipients has not read the message— this icon is used when there are multiple recipients.

Red Warning Icon: Indicates a failure to send to at least one person. To view the recipient(s) that have failed to receive the message, click on the recipients at the top of your sent message. The app tries 3 times to send the message.

Message Icons
Message Icons

Exiting Communicator

To exit Communicator, click the X in the right corner of the Communicator window. This returns you to the main Edulink One menu.

Exit Communicator
Updated on 23 March 2022

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