Once your Communicator tab has been configured with your school’s SMS/SMTP details, you can send and receive messages in Edulink One. Please see the following article on Configuring the Communicator Tab.
Log in to Edulink One using the app or on the website to get started. Alternatively, if your school uses Microsoft or Google accounts, you can log in using your Microsoft or Google credentials by clicking the Microsoft or Google buttons.
Edulink One can only know if a message has been read from the app, not email or SMS.
At the bottom of the home screen, you will see a Messages icon that holds all messages sent and received in Edulink One. Furthermore, it alerts users to new messages that they have not read. Clicking this icon opens the page for messages.
On the Communicator page, two tabs labelled ‘Received‘ and ‘Sent‘ correspond to emails or push notifications from other users or the Edulink One app, as well as any sent messages.
Received Messages
Edulink One opens to ‘Received‘ messages by default. You can read any new messages in the reading pane; it is configured by date and time and opens to the latest message automatically. To view older received messages, users can scroll up or down, or they can select page numbers at the bottom. All messages are dated and time-stamped.
Moreover, a red dot indicates the message is unread.
To mark all your messages as read, select the ‘Mark all read‘ button. You need to confirm this action by clicking ‘Yes’ or ‘No’ to proceed.
Viewing Copied Staff
To view other employees copied in to messages sent by parents, click the blue ‘copied staff’ icon next to the sender’s name.
A ‘Sent To‘ window opens with a list of all the employees copied into the message. The red X next to their name indicates they have not read the message yet, but have received it. The eye icon shows that an employee has read the message, and the reply icon indicates that an employee has responded to an email.
To exit, click the OK button.
Archiving Messages
You can archive individual messages by clicking on the Archive button, and you can view archived items by ticking the ‘Archive’ box above the main reading pane.
To return messages to your received folder, click the Un-Archive button.
Replying to Received Messages
With the reply function, you can reply to messages from employees, learners and parents. Select ‘reply’ to proceed.
You can allow or disable the ability for groups or individual users to reply to messages in the Communicator tab.
You have several features available to use in response to a received message.
Message Subject: You can include the subject of your message here.
Record in SIMS communications log: If you select this option, a duplicate message will be logged in SIMS.
Select Template: You can select a global template available to all staff, a template you created, or create a new template if required. You can do this by selecting +CreateTemplate in the bottom left corner of the message pane once you have written the template message.
Next, name the template and choose if you would like it to be Global, meaning all staff would have access to this template.
Once you have created your new template, you can write and edit it as necessary. Press Update Template once you are ready to save your template. The signature that has been configured in the Communicator Tab will be at the bottom of your messages.
For more information about configuring Email/SMTP for Communicator, see the following article: How do I configure Email/SMTP for Edulink One?
Toolbar: Customise your replies by using the toolbar to select various options, including font size and family, bold, italic, underline, strikethrough, background and foreground colour, alignment and links (hyperlink).
Attachments: You can add attachments to replies by using the attachment icon and selecting the document or image you wish to attach. All users can now add attachments in replies.
When you are finished composing your reply, select Send to reply to the original sender or Back to return to your received messages.
Sent Messages
You can view your sent messages in the Sent tab of Communicator. To see the messages you have sent, click on the Sent tab.
You can scroll through your sent messages and select older messages using the page numbers at the bottom of the tab.
The latest sent message will be the first to appear in your sent tab. Clicking on the messages will allow you to read the content in the reading pane to the right. All messages are dated and time-stamped.
Abort Message: There is an option to abort a sent message a few seconds after sending your message. This is helpful if you need to revise a message or if the message is no longer relevant.
For scheduled messages, you have a longer time frame to abort, so that you can abort a message if it is no longer required up until the moment of sending.
Message Icons
Green check: The green check means that a message has been sent, but it is unread by the recipient.
Edulink One can only know if a message has been read from the app, not email or SMS.
Eye Icon: The eye icon indicates that the recipient has read your message.
Closed Eye Icon: One or more recipients have not read the message— this icon is used when there are multiple recipients.
Red Warning Icon: Indicates a failure to send to at least one person. To view the recipient(s) that have failed to receive the message, click on the recipients at the top of your sent message. The app tries to send the message three times.
Exiting Communicator
To exit Communicator, click the X in the right corner of the Communicator window. This returns you to the main Edulink One menu.
Messages in Communicator Video
MIS Compatibility
