If you have missing employee accounts, you need to check a few things. Firstly, you need to check if your employee has an account in SIMS. If the employee does not exist in SIMS then you will need to add them and ensure that the MIS id numbers exist in the Show LDAP section if you are using LDAP. See the Login tab for how to check MIS id numbers.
Ensure you are checking the SHOW LDAP area and NOT the Load User Accounts area. Accounts only appear in the Load User Accounts area once your user has logged in (if your school is using LDAP and not manual accounts, in which case, they will appear automatically).
If you can see that the employee has a SIMS account, check their surname and forename are spelt correctly.
Secondly, you need to ensure there isn’t a leaving date for the employee in SIMS.
Thirdly, check to make sure your employee hasn’t accidentally been denied access in the Administration Tab.
The following is a checklist of things to look for when employee accounts are missing:
- Make sure your employee is registered in SIMS.
- Make sure to check the employee’s MIS id in the Show LDAP field.
- Ensure that the employee’s surname and forename in SIMS match the spelling in Edulink One.
- Check to see if the employee has accidentally been denied access to Edulink in the Admin Tab.
Finally, any changes in SIMS or LDAP will require a cache refresh. If you are still experiencing issues, contact Overnet Data for support.
