Trouble with usernames and passwords may result from a few factors and depends on which type of setup your school has. If your school is using the same login for Edulink One as your school account (known as LDAP), you will need to see your school IT department to resolve any issues. If you use a manual login (normally created for parents), then you can reset passwords yourself by following the instructions and link below.
If this is an LDAP login, check the user is using the correct “username” and “password”. This should be the same as their school login credentials.
When trying to log in using an email address that is not unique in Edulink One, it will also show an error stating a unique account could not be identified.
As an administrator, if you wish to resend a reset password link, go to the administration settings and select the Login tab. At the bottom of the screen, click the Load user accounts button and search for the user using the filters, e.g. user type or name.
In the Actions column, click on the envelope icon to send them an email to reset the link.
Alternatively, you can use the ‘refresh’ icon to manually reset the password and contact the user with their new password details.
Press Save to return to the main setup area.
If your school uses manual logins (normally for parents), then the user should try and reset their password from the Reset Login link on the login screen.
Simply enter your email address and follow the instructions.