Trouble with usernames and passwords may result from a few things, but the solution depends on which type of setup your school has. If your school uses the same login for Edulink One as your school account (what you use to log in to your school computer), see your school IT department to resolve any issues. We call this method of logging in LDAP.
However, if you use a manual login (normally created for parents because the username and password are emailed to you), you can reset passwords yourself by following the instructions and link below.
If two parents share the same email address, this will not work. Edulink One will not know which parent to send the new username and password to. Ideally, parents should have unique email addresses to avoid this issue.
LDAP Logins (you log in using your school computer login details)
If this is an LDAP login, check that the user is using the correct “username” and “password”. This should be the same as their school login credentials.
This might mean you need to try typing in your school password again, or if you’ve forgotten it, go to your IT department.
Manual Logins
If your school uses manual logins (normally for parents), then try to reset your password from the Reset Login link on the login screen.
Simply enter your email address and follow the instructions.
Resetting Logins for Administrators
As an administrator, if you wish to resend a reset password link, go to the administration settings and select the Login tab. At the bottom of the screen, click the Load user accounts button and search for the user using the filters, e.g. user type or name.
In the Actions column, click on the envelope icon to send them an email to reset the link.
Alternatively, you can use the ‘refresh’ icon to manually reset the password and contact the user with their new password details.
Press Save to return to the main setup area.
Unique Account Error (usually manual accounts)
When trying to log in using an email address that is not unique in Edulink One, it will also show an error stating that a unique account could not be identified. Please contact your IT department for help.
Note that if you are experiencing issues with your login reset, this could be due to several factors. Contact your school, as they may be experiencing downtime.
MIS Compatibility
