1. Home
  2. Troubleshooting
  3. Missing Users in the Load User Accounts Screen

Missing Users in the Load User Accounts Screen

The Load Users Accounts area displays manual accounts and those accounts configured using LDAP, Microsoft Online and Google that have logged in before.

Load Missing Accounts
Load User Accounts

If using LDAP, Microsoft Online or Google, login accounts will not appear here if the user has never logged in.

Therefore, you must tell the user to log in using their existing school credentials. For further information regarding how to log in, see the following article.

MIS Compatibility

MIS Compatibility
Updated on 2 September 2022

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support