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Missing Users in the Load User Accounts Screen

The Load Users Accounts area displays manual accounts and those accounts configured using LDAP, Microsoft Online and Google that have logged in before.

Load Missing Accounts
Load User Accounts

If using LDAP, Microsoft Online or Google, login accounts will not appear here if the user has never logged in.

Therefore, you must tell the user to login using their existing school credentials. For further information regarding how to login, see the following article.

Updated on 8 September 2021

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