Logging in to Edulink One is a straightforward process. However, it is important to note that the method of logging in differs for each user type (employee, parent, learner) and it will also look different depending on your school’s setup. Schools can choose how they would like to enable employees, parents and learners to log in. Therefore, if you are having login issues, including problems with passwords, you should contact your IT department for help.
Edulink One allows parents the ability to reset passwords because schools usually set parents up with manual accounts. Often, employees and learners are set up to use their school’s Active Directory account (set up in the school’s LDAP) so they don’t have to remember too many passwords for multiple systems. However, this does mean that if their password expires or is forgotten they will not be able to reset their passwords through Edulink One. Instead, they will need to use their school’s method that allows employees and learners to reset passwords at home (like through a VPN) or in school. Therefore, it is best practice to check when your password is due to expire before the school holidays begin.
Additionally, some schools use Edulink One access through Google, Microsoft or Moodle. Logging in with these systems will be a bit different compared with LDAP and manual logins.
Logging In as an Employee or Learner
If you don’t have a direct URL, type your school’s ID or postcode into the box provided and click Next. You will be taken to the login screen.
Type in your existing school username and password.
Lastly, click Log In to access Edulink One.
If your school uses Microsoft or Google to log in, click on the Microsoft or Google buttons to go to your login screen. You will be taken to the Microsoft or Google login page where you can log in using your Microsoft/Google credentials. 
If you already accessed your Microsoft or Google account previously, you will be able to type in your email and if it matches what is held in Microsoft/Google then it will automatically open Edulink One for you.
Your homepage will appear as below. Many functions in Edulink One are user-dependent; this is an example of an admin employee’s screen.
Below is an example of a learner’s homepage.
It is important to note that not all of the functions you see in the examples will be used by your school. Schools can tailor Edulink One to suit their needs and so they may not enable all of the functionality as they may not require it.
Logging in as a Parent
Schools usually set up manual accounts for parents. This allows them to reset their passwords independent of the school.
Your school will email you your username and password which you will need to use to log in initially. This email usually has an expiration, so if you have not logged in prior to the email’s expiry, you will need to contact your child’s school to ask them to send new login credentials.
Firstly, if your school hasn’t provided you with a direct URL, you will need to type in your school’s ID (which will be provided in your login email) or postcode into the box provided and click Next. You will be taken to the login screen.
At this juncture, log in to Edulink One using the credentials the school has emailed you.
If you are using the app on your phone or computer, please see the image above in Logging in as an Employee or Learner as the view will be the same.
If your school uses Microsoft or Google accounts for parents, click on the Microsoft or Google button to log in. You will be taken to the login page where you need to input your Microsoft or Google login; this is especially the case if you haven’t logged in using your Microsoft or Google credentials before.
Otherwise, if you are already using Microsoft or Google your email can be used to match up your account. Once logged in with your Microsoft or Google credentials, you will automatically be taken to the Edulink One screen.
Your homepage may look similar to the example below. If you have more than one child attending the school, you can switch between your children’s profiles by selecting their names and images at the top of the screen.
Changing Your Password as a Parent
After you have logged in to your Edulink One account for the first time using the school’s login credentials, it is best practice to reset your password to something memorable and unique to you.
To change your password, click on the settings cog at the top left corner of your screen.
Select Change Password.
Type in your old password (in this case the school password), type in a new password and then confirm your new password by retyping it. Your password must be at least 8 characters in length. Click Update.
You have now changed your password.
If you are having trouble with your password reset in the Edulink One app, see Why Won’t the Edulink One App Accept My Password Reset?
