The Edulink SIMS Agent does not have any proxy settings for the address validation service because it makes use of the settings in SIMS.net.
To validate your address, you need to go to SIMS.net and then click “Tools->Setups->SIMS Services”.
Testing Internet Connectivity
Check that your Internet connectivity is working first using the following steps:
Tick the “I access the internet through a proxy server” box and enter proxy settings by ticking Use the Following Proxy Server in the Default Proxy Settings and enter your proxy address in the Address box. Click Test to test your Internet connectivity.
Address Validation Testing in SIMS
You can also check the address validation by testing it in the same settings.
Click the Test button to test your address validation.
If your service is OK, a message will appear.
If you are still experiencing problems, contact Edulink One Support.
Checking MIS Connectivity
You can also check your MIS Connection by locating the Edulink SIMS Agent cog at the bottom of your screen.
Click on MIS Connection to check the status.
The State should read OK. If it doesn’t, you can try fixing the connection by completing the steps above in SIMS.net. Check your internet connectivity in SIMS Services by testing the proxy and address validation.
If you are still experiencing issues, contact Edulink One’s support team. You may need to contact Capita to resolve any SIMS connectivity problems.