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How Do I Hide Address Details of a Learner from a Parent with a Different Address?

There are a couple of ways you can hide the address of a learner from a parent with a different address. Usually, this is because one parent has requested that the other parent does not have their contact details, in the event of separation, divorce etc… You can either exclude them from viewing contact information entirely within Edulink One or modify a setting which prevents anyone living at a different address to the learner being able to see their address/phone details.

This is not for parents with a court order. This is configured in the login tab.

Firstly, to prevent the parent from seeing contact details, click the Data Collection tab in the administration settings.

Data Collection tab

Click on the drop-down box next to Blocked contacts and select the parent. 

You should consider using blocked contacts for children that live with both parents at different addresses. This will only block them from the ‘Update Information’ portion of Data Collection and will stop them from seeing contact information regarding the child.

Blocked Contacts

Scroll down to the bottom of the screen and click Save.


Alternatively, to hide address details, click onto the General tab of the administration settings.

General tab

Click the Hide student address from non-cohabitees to turn it On.

Hide student address from non-cohabitees

  Scroll down and click Save.

Updated on 26 June 2023

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