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Creating Notifications for Your School

Notifications are created in Edulink One’s administration settings using the Notifications tab. You can customise a variety of notifications for employees and parents, selecting SMS (text messaging), Push (push notifications), Push | SMS and Email to deliver your notification to the user.

You must configure your SMTP/SMS in the Communicator Tab before creating notifications.

Push notifications are messages that pop up on your device alerting you to the content of the message.

Notifications that do not have a ‘send time’ are set to run on a cron, which is a task set to happen in the background hourly. This is why when something is added, such as a behaviour incident, the notification will not necessarily be sent to parents immediately.

Log in to Edulink One and enter the administration settings, located in the cog at the top of your screen.

Once in the Edulink One Setup, find the Notifications tab and click it to enter.

Notifications Tab
Notifications Tab

Notifications Table

Inside the Notifications tab, there is a large table outlining the notifications.

Event Type: The title/purpose of the form, e.g. Absence reported.

Event Type

Rule Name: A short name or description given to the notification you are creating, e.g. Behaviour Incident B1. The names or descriptions must be unique.

Message Type: Details the type of message you are sending. The options are SMS, Push, Push | SMS and Email.

Send To: The user type you wish to send your notification to.

Send To

Actions: You can edit a notification using the pen icon and delete a notification using the bin icon.

To create a new notification, scroll to the bottom of the notifications table and click the + Create New Notification Rule button.

+ Create New Notification Rule

Event Type

Select the Event Type from the list provided; there are several notification options available, including Absence reported, Behaviour, Homework, Resource/Room Booked etc… You can also choose to include a rule name for your notification, to help distinguish between multiple notifications of the same type, e.g. behaviour notifications for different behaviour types.

Rule Name Field
Notifications Tab: Event Type
Event Type
Event Type Choices

Please note that at presentRegister Missing’ is only available for SIMS.net.

Different event types will have unique settings. Some will only display the message to be sent with variables; however, other event types require further customisation.

For example, in the event of a missing register, Edulink One can send the teacher a notification to remind them that it needs to be completed. You can set the number of minutes to send the notification after a register is due.

Notifications Tab: Event Type configuration
Event Type Configuration

In the case of a behaviour notification, for instance, the notification requires you to choose an incident type and incident location. If none are selected, then the notification will match all behaviour types

Notifications: Event Type example- Behaviour
Behaviour Event Type

Each type of event will require a certain amount of customisation on the part of the administrator.

Note that Detention notifications will only be sent to parents if the detention has been created using Edulink One. It will not do this if the detention has been added in SIMS.


After selecting the event type, you need to create the message you would like to send to your recipients. Some notification types have more respondents such as Heads of Year, if this is the case and your school has selected ‘supervisors’ in Communicator, then supervisors will also receive the notification.

Setting your notification type
Notification Type

Choose the type of notification from a list that includes Push, SMS, Email and Push | SMS.

Message Type
Select Message Type

The template body states the message that you intend to send to your recipients. Furthermore, the template subject provides variables for the event type, in this case, the example above is a ‘homework due’ notification. Therefore, the variables relate specifically to the fact that the homework is due in a particular subject {{homework.subject}} for a particular learner {{learner.forename}} {{learner.surname}}.

Template Body

You can change the message for your school. However, if you want to revert the message to default, click the Set Default button. You will be asked to confirm this action by clicking Yes or No. Otherwise, the variables from the template body and template subject remain the same, unless you have customised them further.

The Template Subject (for email) allows you to customise the subject of the message, including variables.

You can also select the intended recipients. In the circumstance of a homework due notification, you have the option to notify parents and learners of the due date. However, it is important to note that the recipients will be different for every event type.

Template Subject and recipient types

To save your rule, click the Save Rule button and to cancel the rule, select the Cancel button. Your notification will appear in the notification table.

Save rule or cancel.
Save Rule

Press Save at the bottom of the table to save your rule.


Creating Notifications Video

MIS Compatibility

MIS Compatibility

Some notification events are not available in Arbor at present. For the full list see ‘Event Type’.

Updated on 21 February 2024

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